365apk Frequently
Asked Questions

365apk requires a valid Pakistani CNIC (Computerised National Identity Card) for KYC verification. You will need to upload a clear photo of the front and back of your CNIC along with a recent selfie. In some cases, a recent utility bill or bank statement showing your registered address may also be requested. KYC completion is required before your first withdrawal can be processed.

On the 365apk Login page, click the "Forgot Password" link below the login form. Enter your registered mobile number or email address and you will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our 24/7 live chat support team for immediate assistance.

No. 365apk strictly enforces a one-account-per-player policy. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of our Terms & Conditions and will result in all duplicate accounts being permanently closed. Any bonus winnings generated on duplicate accounts will be voided. If you believe a duplicate was created accidentally, contact support immediately to resolve the situation.

To permanently close your 365apk account, contact our support team via 24/7 live chat and submit a written closure request. Any remaining PKR balance must be withdrawn before the account is closed — 365apk does not forfeit balances on legitimate closure requests. If you are closing your account due to gambling concerns, we strongly recommend selecting our self-exclusion option instead, which provides additional protections against future re-registration.

Yes — PSL (Pakistan Super League) cricket betting is one of the most popular features on 365apk. You can bet on match winners, top run-scorers, first wicket methods, over/under totals, and dozens of in-play markets during live PSL fixtures. Markets typically open 48 hours before each match. 365apk also covers international cricket including Test matches, ODI series, and T20 tournaments involving the Pakistan national team.

All live casino games on 365apk — including baccarat, roulette, blackjack, and live dealer shows — are powered by internationally certified providers whose Random Number Generators (RNGs) are independently audited on a regular basis. Game outcomes are generated and verified in real time with no interference from the platform. 365apk is committed to fair play and operates under international gaming regulations that mandate regular third-party compliance audits.

Absolutely. 365apk is fully optimised for mobile play on both Android and iOS devices. The mobile experience covers the complete game library — slots, live casino, cricket betting, and all account management functions — without requiring a separate app download. Simply open your mobile browser, navigate to 365apk, and the interface adapts automatically to your screen size for a seamless, lag-free gaming session on the go.

The minimum cricket bet on 365apk is Rs 100 per market selection. Maximum bet limits vary by match type and market — major international fixtures and PSL finals carry significantly higher maximums than lower-tier domestic cricket. Bet limits for each specific market are displayed on the bet slip before you confirm your wager. For very large bets, our support team can assist with limit increase requests on a case-by-case basis.

To self-exclude, log in to your 365apk account, go to Account Settings, and select the Responsible Gaming section. Choose self-exclusion and pick your preferred duration: 6 months, 1 year, or permanent. Once confirmed, the exclusion takes effect immediately and cannot be reversed before the period ends — even upon request. This is intentional and designed to genuinely protect you. Any remaining balance can be withdrawn before exclusion is finalised.

Yes. 365apk provides daily, weekly, and monthly deposit limits as well as session loss limits — all configurable from your Account Settings under the Responsible Gaming panel. Reductions to existing limits apply immediately. Increases carry a mandatory 24-hour cooling-off delay before taking effect, which is a deliberate safeguard against impulsive decisions during a difficult gaming session. Our support team can also set or adjust limits on your behalf via live chat.

365apk operates under international gaming regulations and adheres to certified responsible gaming standards recognised across the global online casino and sports betting industry. Player funds are held in segregated accounts, all transactions are encrypted with SSL technology, and game outcomes are independently audited for fairness. Our commitment to player security covers every member — from Karachi to Islamabad — and goes well beyond minimum compliance requirements.

If you feel your gambling is moving beyond entertainment, act immediately — do not wait for the feeling to pass. Log in and activate a self-exclusion or cooling-off period via Account Settings, or contact our 24/7 live chat team who can do it for you in minutes. 365apk can also connect you, completely confidentially and at no charge, with professional counselling and addiction support services available in Karachi, Lahore, Islamabad, Faisalabad, and other major cities across Pakistan. Visit our Responsible Gaming page for a full list of tools and resources.